Terms & conditions

1. Definitions

• “Content” means text, graphics, images, software, data, and other materials made available through the Services.
• “User,” “you,” and “your” mean any person or entity that accesses or uses the Services.
• “Shipment” means any parcel, freight, cargo, or goods tendered for transport, handling, or delivery through our network or partner carriers.
• “Partner” means third-party carriers, customs brokers, warehouses, and other logistics providers we work with to perform services.

2. Eligibility

You must be at least the age of majority in your jurisdiction to use the Services. If you use the Services on behalf of a business, you represent that you have authority to bind that business. We may refuse or terminate access where we reasonably believe these Terms are violated.

3. Description of the Services

Elvoran Secured Shipment provides logistics-related services that may include, depending on your relationship with us: shipment booking and routing, tracking and status information, customer communications, business account tools, and related digital features. Specific service levels, transit times, coverage areas, and pricing depend on the product, lane, and contract or booking you select.

We may modify, suspend, or discontinue any part of the Services with reasonable notice where practicable, or immediately where required for safety, security, legal compliance, or operational reasons.

4. Accounts and registration

Certain features require an account. You agree to provide accurate, current information and to keep it updated. You are responsible for:

• Maintaining the confidentiality of login credentials;
• All activity under your account, unless caused by our gross negligence or security failure;
• Notifying us promptly of any unauthorised access or security breach.

We may suspend or terminate accounts that appear fraudulent, abusive, or in breach of these Terms.

5. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of export, sanctions, anti-bribery, or customs laws;
• Attempt to gain unauthorised access to our systems, other users’ data, or Partner networks;
• Introduce malware, scrape or overload the Services in a way that impairs performance, or circumvent security or rate limits;
• Impersonate any person or entity, or misrepresent your affiliation;
• Use tracking information to harass, stalk, or harm recipients or third parties.

6. Shipments, bookings, and Partner performance

Physical transport may be performed by Elvoran Secured Shipment, its affiliates, or independent Partners. Unless otherwise agreed in writing, your relationship with any Partner may be subject to that Partner’s terms, tariffs, and limitations of liability (including conventions applicable to air or road carriage).

You are responsible for accurate shipment data (addresses, weights, dimensions, commodity descriptions, and customs documentation). Incorrect or incomplete information may cause delays, additional charges, returns, or loss. You must comply with all applicable laws regarding packaging, labelling, dangerous goods, and restricted items.

7. Prohibited and restricted items

You may not tender for carriage items that are illegal, unsafe, or prohibited by our policies or Partners, including without limitation: hazardous materials beyond what is expressly permitted and declared; counterfeit goods; live animals (except as expressly allowed); human remains; currency or negotiable instruments in violation of law; weapons or explosives where restricted; and any item that violates export or import controls. We may refuse, return, or dispose of non-compliant shipments as permitted by law and our operational policies.

8. Tracking, ETAs, and information

Tracking milestones, maps, and estimated delivery dates are based on scans, Partner feeds, and operational estimates. They are provided for convenience and are not guaranteed unless expressly stated in a written service agreement with you. Delays may result from weather, customs, inspections, peak volumes, incorrect addresses, security holds, or events outside our reasonable control.

9. Fees, charges, and taxes

Quoted rates, surcharges, duties, taxes, and accessorial fees (e.g. address correction, storage, re-delivery) apply as set out at booking or in your commercial agreement. You authorise us to invoice or charge the payment method on file for amounts due. Disputed charges must be raised in writing within the timeframe stated in your agreement or, if none, within thirty (30) days of the invoice date.

10. Claims and loss

Claims for loss or damage must be submitted in accordance with the claims process and time limits communicated at booking or in your agreement. You must retain packaging and contents for inspection where requested. Compensation may be limited by applicable law, convention, or our standard terms of carriage for the service level purchased.

11. Intellectual property

The Services, Content, trademarks, and branding are owned by Elvoran Secured Shipment or our licensors. We grant you a limited, non-exclusive, non-transferable licence to access and use the Services for personal or internal business purposes in line with these Terms. You may not copy, modify, distribute, sell, or reverse engineer the Services except as permitted by law.

12. Third-party links and services

The Services may link to third-party websites or integrations. We are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

13. Disclaimer of warranties

To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

14. Limitation of liability

To the fullest extent permitted by law, Elvoran Secured Shipment and its affiliates, directors, employees, and Partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of the Services or any shipment, even if advised of the possibility.

Our aggregate liability for any claim arising out of these Terms or the Services (except where prohibited by law) shall not exceed the greater of (a) the fees you paid to us for the specific service giving rise to the claim in the three (3) months before the claim, or (b) one hundred (100) units of the lawful currency of your primary place of business, unless a higher limit is mandated by applicable law or expressly agreed in a signed contract.

15. Indemnification

You will defend, indemnify, and hold harmless Elvoran Secured Shipment and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) your shipments or misdeclarations; (c) your breach of these Terms; or (d) your violation of law or third-party rights.

16. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, pandemics, government actions, utility failures, or failures of telecommunications or Partner networks.

17. Privacy

Our collection and use of personal data is described in our Privacy policy, which forms part of your agreement with us.

18. Suspension and termination

We may suspend or terminate access to the Services at any time for breach of these Terms, risk to security or operations, or legal requirements. You may stop using the Services at any time. Provisions that by nature should survive (including liability limits, indemnities, and governing law) will survive termination.

19. Governing law and disputes

These Terms are governed by the laws applicable in the jurisdiction where Elvoran Secured Shipment primarily operates its business, without regard to conflict-of-law rules, except where mandatory consumer protections in your country apply. Courts in that jurisdiction shall have non-exclusive jurisdiction, unless mandatory law requires otherwise.

If you are a consumer, you may have additional rights under local law that cannot be waived by these Terms.

20. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or a notice on the Services where appropriate. Continued use after changes constitutes acceptance unless applicable law requires express consent.

21. General

• Entire agreement. These Terms, together with the Privacy policy and any written agreement you sign with us, constitute the entire agreement regarding the Services.
• Severability. If any provision is held invalid, the remainder remains in effect.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.
• No waiver. Failure to enforce a provision is not a waiver.

22. Contact

For questions about these Terms, contact us via our contact page.