Service catalog

Logistics services designed around your lane

From documents to full truckloads — pick a capability, compare tiers, and talk to routing when you need a custom program.

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What we offer

Core services

Each service includes milestone tracking and exception alerts on your timeline.

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Parcel & document express

Time-definite options for envelopes, cartons, and small parcels with pickup windows, delivery confirmations, and exception workflows tuned for high-velocity lanes.

  • check Domestic, regional, and metro express lanes with published cut-offs
  • check Saturday delivery, evening release, and hold-at-location / access-point options
  • check Signature capture, photo proof-of-delivery, and release-authority rules
  • check Dimensional weight and billable-weight transparency in quotes

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Freight & LTL

Palletised and loose freight with density-based rating, load planning, consolidation, and hub optimisation for predictable cost and transit.

  • check LTL consolidation with multi-stop linehaul planning
  • check Liftgate, inside delivery, and appointment scheduling
  • check NMFC/class guidance and density-based rating support
  • check Damage inspection, exception photos, and OS&D workflows

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Cold chain

Temperature-validated handling for pharma, perishables, and climate-sensitive goods—with loggers, SOPs, and contingency planning.

  • check Active and passive cooling profiles matched to lane and season
  • check Calibrated handoffs and data logger continuity across facilities
  • check Lane-specific SOPs: ranges, dwell limits, and quarantine rules
  • check GDP-style documentation options for qualified lanes

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International & customs

Cross-border routing with documentation guidance, broker coordination, and milestone visibility through customs clearance and last-mile delivery.

  • check Commercial invoice, packing list, and HS code alignment support
  • check Incoterms guidance (DDP, DAP, EXW, etc.) with clear cost ownership
  • check Customs broker handoffs and milestone tracking through clearance
  • check Duty and tax estimates where data allows; landed cost assumptions documented

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Last mile & appointment

Final-mile delivery and collection with narrow windows, access instructions, recipient tools, and structured reattempts.

  • check Residential, commercial, and industrial site delivery
  • check Appointment and time-window delivery with calendar integration
  • check Access codes, loading dock rules, and COI / PPE requirements captured in advance
  • check Failed-attempt workflows: reattempt, redirect to access point, or hold

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High-value & secure transport

Enhanced chain-of-custody, sealed movements, dual-signature handoffs, and insurance coordination for sensitive and high-value cargo.

  • check Risk-tiered handling: sealed trailers, cage storage, and restricted access facilities
  • check Dual-custody checkpoints and signature chains at defined milestones
  • check GPS and geofenced monitoring options on qualified road moves
  • check Escort and security contractor coordination on select lanes

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Diplomatic & official pouch

Structured handling for diplomatic pouches, official correspondence, and government-adjacent movements—with chain-of-custody, sealed movements, and broker coordination where international rules apply.

  • check Named-custody handoffs and sealed pouch protocols where programs require them
  • check Documentation alignment for official, consular, and inter-mission traffic
  • check International routing with customs-aware milestones and broker coordination
  • check Discrete labeling and restricted visibility options for sensitive movements

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Service levels

Compare tiers

Upgrade for faster recovery times, named contacts, and richer reporting.

Standard

Essential visibility

  • done Milestone tracking
  • done Email notifications
  • done Business-hours support
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Popular

Priority

Faster resolution

  • done Everything in Standard
  • done SMS & webhook alerts
  • done Extended support hours
  • done SLA-backed response targets
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Enterprise

Tailored programs

  • done Everything in Priority
  • done Named routing analyst
  • done API & EDI options
  • done Quarterly business reviews
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Industry focus

Playbooks tuned for sector-specific compliance and handling needs.

Retail & e-commerce Healthcare & life sciences Industrial & MRO Fashion & luxury Technology & electronics
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Not sure which service fits?

Tell us origin, destination, and cargo profile — we’ll recommend lanes and service levels.

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