Last mile & appointment

Overview

Last mile is where the network meets the customer. Success depends on instructions that survive to the driver: which gate, which elevator, whether a tailgate is allowed, and what to do when nobody answers.

We treat the final leg as a coordinated service—not a generic drop—so your brand promise holds at the doorstep.

Recipient experience

Recipients receive proactive notifications with tracking links and self-service tools to reschedule or redirect. Clear messaging reduces “where is my order” contacts and improves first-attempt success rates.

Commercial & constrained sites

Healthcare campuses, data centres, and industrial plants often have strict access rules. We capture contacts, dock assignments, and safety briefings so drivers arrive prepared—not turned away at the gate.

Returns and exchanges

Pickup-from-door can mirror delivery options: label-less returns, inspection at pickup, and consolidation back to your hub. Pair with parcel express for long-haul segments.

What’s included

Capabilities and deliverables typically bundled with this service on qualified lanes. Final scope is confirmed per quote.

• check_circle Residential, commercial, and industrial site delivery
• check_circle Appointment and time-window delivery with calendar integration
• check_circle Access codes, loading dock rules, and COI / PPE requirements captured in advance
• check_circle Failed-attempt workflows: reattempt, redirect to access point, or hold
• check_circle White-glove, threshold, and room-of-choice options on select lanes
• check_circle Recipient notifications: SMS, email, and self-service reschedule
• check_circle Proof of delivery: signature, photo, ID verification where policy requires
• check_circle Reverse pickup and return-from-door for warranty and retail

How it works

A typical lifecycle from booking to closure. Your program may add gates for compliance or customer experience.

1. 1

   Instruction capture

   Import delivery requirements from your OMS or capture at booking: window, contacts, equipment, and special handling.

2. 2

   Dispatch & route

   Drivers receive structured stops with maps, notes, and escalation numbers. Dynamic routing adapts to same-day changes where supported.

3. 3

   Attempt & communicate

   First attempt follows policy. Failures trigger recipient notifications and reattempt rules you define.

4. 4

   Close & integrate

   POD data returns to your systems; CS tools see the same outcome the customer sees.

Ideal for

Industries and use cases where this service usually delivers the best fit.